Library · Regulations
Redress Schemes for Lettings Agency Work and Property Management Work Order 2014
England: anyone doing property management work for clients must belong to a government-approved redress scheme.
What it does
The Order, made under the Enterprise and Regulatory Reform Act 2013, requires people who do lettings agency work or property management work in England to belong to an approved redress scheme (currently The Property Ombudsman or the Property Redress Scheme).
Who it applies to
- Managing agents who manage residential leasehold blocks for a landlord or RMC, in the course of business.
- It does not generally apply to a leaseholder-owned company managing its own building, because it is not doing the work for a client.
Why it matters
If you hire an agent, check they belong to a redress scheme. Leaseholders can complain to the scheme if the agent fails them. In September 2026 the government confirmed plans to license managing agents and set up a regulator, with details still to come.
Status
In force in England. Local authorities enforce it with fines of up to £5,000.
Read the official text at legislation.gov.uk
Crown copyright, reused under the Open Government Licence v3.0. Summary by Freeholdpilot, checked 1 November 2026. This is legal information about the law in England and Wales, not legal advice for your building. For advice, speak to a solicitor.